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|  | |  | | | Salesforce.com For Dummies | | | | | SKU:
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Usually ships in 1-2 business days | | Only 1 left in stock, order soon! | | | | | | Ready to start solving business challenges with CRM (Customer Relationship Management) software? Interested in the latest enhancements and updates to Salesforce.com? Salesforce.com For Dummies, 3rd Edition, has just what you need!Salesforce.com is like an assistant for your sales, customer service, and marketing efforts — one that never takes a day off and never asks for a raise. Because it’s an Internet service, you sign up and log in through a browser, and it’s immediately available. Salesforce.com For Dummies, 3rd Edition shows you how to choose the right edition of Salesforce.com, and then how to use it to: - Prospect, manage accounts, develop contacts, and calculate forecasts
- Manage your customers and your teams, and close more business
- Analyze, migrate, and maintain your data
- Track and resolve customer service issues
- Generate and pursue more sales leads and boost your revenue
- Use Salesforce with Google AdWords and manage your Internet marketing
- Integrate Salesforce.com with ERP applications for greater value
- Make sales data available to sales reps, managers, and executives
- Follow the sales process from lead to close and see how to maximize your productivity
You already know how competitive business is today, so there’s no time to lose! Salesforce.com For Dummies, 3rd Edition gets you going with this all-important CRM technology right away. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file. | | | |
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| | Product Details | | Author: | Tom Wong | | Paperback: | 408 pages | | Publisher: | For Dummies | | Publication Date: | August 04, 2008 | | Language: | English | | ISBN: | 0470318120 | | Product Length: | 9.14 inches | | Product Width: | 7.34 inches | | Product Height: | 0.86 inches | | Product Weight: | 1.33 pounds | | Package Length: | 9.1 inches | | Package Width: | 7.3 inches | | Package Height: | 0.9 inches | | Package Weight: | 1.35 pounds | | Average Customer Rating: |  based on 16 reviews |
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| | Customer Reviews | Average Customer Review: ( 16 customer reviews )
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Most Helpful Customer Reviews
20 of 21 found the following review helpful:
 Great help for the new user. Sep 22, 2005
By John Brooke
I purchased several copies of the book for my sales team whose technical proficiency was across the board. While all of the material is covered in the online help available from Salesforce.com, several team members felt much more comfortable with a book that they could hold. It is a great help in getting all of the team members to use the same nomenclature which is the first step in any sales "methodology" becoming effective.
Those wishing a deeper dive, should look at the author's other books targeted towards a more advanced and technical audience.
14 of 17 found the following review helpful:
 Wouldn't recommend the Kindle Edition Feb 09, 2008
By Leland Sainty
If you're considering this title in the Kindle edition - think twice. There are numerous screenshots which are simply too small to read. Text can be enlarged on the Kindle, but images cannot. Stick with the paper edition.
5 of 5 found the following review helpful:
It's Like Having a Tiny Consultant in Your Hand Oct 22, 2008
By N. Berkowitz
I'm relatively new to Salesforce.com and I've found this book to be a huge help. At my organization, we did not hire any consultants to assist us in customizing Salesforce.com for our needs. This book has been by my side as a handy resource to the questions that I've had as I get comfortable with Salesforce.com Regardless of your technical proficiency, this book is a good resource to those look to become more comfortable with Salesforce.com.
20 of 26 found the following review helpful:
Dumming it down for an admitted dummy Feb 06, 2005
By Richard
As a new user to the CRM program, Salesforce.com, I was overwhelmed by the amount of information presented on the website. My first thought was, "I wish somebody would writed a "Dummy" book for the program. I was pleasantly surprised to find out that it was being released and ordered my copy immediately. I received my copy shortly and began reading and applying the data presented in the book.
While I will continue to avail myself of the training presented on the Salesforce.com site, the presentation of the data in Salesforce.com for Dummies has given my use of the program a real kick-start.
The writer (Mr. Wong), has written this book for users of the program, not for computer programmers. The data is laid out in concise, easy-to-understand terms which even "sales-types" like myself can understand. Applying the suggestions in the chapter on customization has saved me hours of "hair-pulling" work.
I will continue to reference this book and will make it required reading for all those in my company using Salesforce.com. It makes a great CRM program even better, because we will now be able to use all of the features, rather than a few basic one.
3 of 3 found the following review helpful:
Bought one for each staffer May 10, 2011
By L. Peterson
I run a small business that supports Non-profits manage their donor database. Salesforce.com has been our product of choice. While this doesn't speak to the Non-Profit package perfectly, it does provide some great basic support for set-up, maintenance, and training. It's a good go to for when we want to do something new in Salesforce.com. I would say it's the perfect companion to SalesForce.com's on-line training tools.
See all 16 customer reviews on Amazon.com
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