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Golf and the Art of Customer Service

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Golf and the Art of Customer Service

(9 customer reviews)

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ACOMMP2_book_usedlikenew_0977900193

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Golf and the Art of Customer Service shows how basic lessons in the game of golf can enhance your career and relationships in the game of life-whether or not you golf!

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Product Details

Author:	Michael Reiss
Paperback:	96 pages
Publisher:	Bear/Reissource Books
Publication Date:	May 01, 2006
Language:	English
ISBN:	0977900193
Product Width:	121.0 centimeters
Product Height:	174.0 centimeters
Product Weight:	0.21 pounds
Package Length:	6.7 inches
Package Width:	4.6 inches
Package Height:	0.4 inches
Package Weight:	0.15 pounds
Average Customer Rating:	based on 9 reviews

Customer Reviews

Average Customer Review: 4.5

( 9 customer reviews )
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Most Helpful Customer Reviews

1 of 1 found the following review helpful:

Fantastic Book for Anyone in Business Jun 17, 2006 By Tim Foley
This business fiction book draws a clever analogy between the challenges of golf and providing world-class customer service. The fact that it is entertaining and easy to read does not diminish its impact. Picture a hospital executive saying, "Who moved my golf ball?" and you'll begin to get the picture. Jack, the main character, is a struggling manager in a struggling hospital. When he takes golf lessons from a wise, old golf pro, he discovers that the lessons he learns on the course can be applied in both his challenging new role at the hospital and in his strained home life.

The Reiss brothers do not preach to you or bluntly declare the "way to success" like many business books. Rather, they allow you the opportunity to "walk in Jack's shoes" and discover ways to apply the lessons in your own life and in your business.

If you're too busy to read more than ten minutes per day in the bathroom, you'll finish this book in a week, and you'll be glad you read it. Golf & the Art of Customer Service has universal appeal. You don't have to be in the healthcare field to appreciate it. You don't even have to be a golfer (anyone who has seen me play would swear I'm not one). I highly recommend it for anyone in business. Share it throughout your organization and you'll be very pleased with the results.

Vapid, substanceless, and I think all the other reviews are fakes Jan 24, 2012 By ihatethetv
This book tries to be about a lot of things and falls flat, ends up meaning nothing.

I made the mistake of purchasing this hoping it had any practical insights into how to improve customer service at an actual golf course that I run, like maybe how to train employees or set up policies to that end. Or maybe it would give some insight on the non-obvious side of what makes customers happy. Nope...

Instead of just being a compact book on how to improve customer service, it's a terribly boring narrative about a guy nobody would care about working at a (boring) job inside a customer service dept in a corporate hospital....borrrrrring. And even the golf content in this book is written as if the author never played before. Oh and they're having layoffs at the hospital, and there's rumors about who's getting axed, and theirs emails going arou----zzzzzzzzzzzzzzzzzzz...

Wha, whaa....oh...where was I. Well in case you're not convinced, here's a little snippet to keep you from ever wanting to hear from Jack, this books protagonist or his little friends:

----------from p 59:
Jack:"My golf guru calls this the U factor. Uncover Unique Undulations to better Understand."
"The U factor, I like that. Let me guess-your guru took you putting," Maria said with a small laugh.
John laughed and Maria joined in.
----------

And Oh Come on! Eight 5 star reviews at the time of printing? And all but one of them are one-review accounts....I'd say that's clearly review fluffing. Or maybe I'm wrong and I just don't see the greatness in this turd.

"A true inspiration" Apr 18, 2007 By Jennifer Amlen "psychotherapist/ songwriter/singer"
This book is a must read for anyone in any profession. I couldn't put the book down and I don't even play golf. The Reiss Brothers make an awesome analogy by showing how the game of golf relates to learning new strategies for building networks and improving communications, not only in one's professional life but personal life as well. The book is honest, insightful and enjoyable to read. It gets down to the basic psychology for a successful business. Jennifer Amlen, LCSW

Great Book Apr 11, 2007
I just started golfing and i love this book! It was easy to read and I think it will be helpful in every aspect of my life for a long time to come!
Sam Leibowitz

Not Just for Golfers Nov 25, 2006 By Eric Komoroff "Executive Director, COMMUNITY of UNITY"
I am not a golfer, so I was a tough sell on this book. But its content transcends golf as a sport or even as an ideal. The strategies, insights and ideas are practical, usable, honest, and not limited to any industry. Really good stuff.

See all 9 customer reviews on Amazon.com